Privacy Policy

Who we are

Magical Santa Letters is run by Lora Jensen. This policy explains what happens to the details you share with us when you order from our shop, and it covers the rest of this site too — the recipes and the newsletter. Write to us any time through our help page.

Grown-ups buy, children are written about

Our products are bought by parents and grown-ups, to share with their children. The details about a child — their first name, age, the little things you tell Santa — come from you, the grown-up. We don’t collect information directly from children, there are no accounts and no logins, and children are never asked to sign up for anything.

What we collect

• Your details: your name and email address, so we can send your private link and receipt.
• About your child: their first name, and for letters the details you choose to share — the five things about them, their wishlist and any notes. For stories: their age, the adventure, and one thing they love.
• For Daily Notes from Mrs. Claus: your children’s first names and your time zone, so each note arrives at 6 a.m. your time.
• Your order: what you bought, when, and the amount. Your card number never reaches us — Stripe handles the payment.
• Your choices: whether you ticked the box for Christmas Eve ideas, and whether you unsubscribed later.
• Your private link: a long random code that opens your letter, story or family page.

What we use it for

Only to make and deliver what you ordered: to write the letter, story or notes, to email you the private link, to send each morning’s note on time, and to fix or remake something if it isn’t right. We never sell your details, and we never use your child’s name or details in advertising.

Who helps us

We keep this shop small, and a few trusted services do the heavy lifting:

• Stripe takes the payment and handles card details.
• Base44 hosts this site and stores the details you send us, and provides the AI that writes the letters, notes and stories.
• ElevenLabs creates Santa’s voice recordings from the words of your letter or story.
• Base44’s email service delivers the private link and the daily notes.

Each of these only receives what it needs to do its job.

Your private link

Your letter, story and family page live behind a private link, and that link is the only key. Anyone who has it can open the page, so please keep it in the family and don’t post it publicly — it has your child’s name on it. If a link ever feels exposed, write to us and we will make you a new one.

How long we keep it

Letters and bedtime stories are deleted 60 days after they are made. Daily Notes from Mrs. Claus subscriptions are kept until January 31 after the season, then deleted. Santa’s recordings are stored privately, reachable only through your own private link, and once the letter or story is deleted the recording can no longer be reached by anyone.

If you would like everything about your family deleted sooner, just ask on our help page. We’ll remove it and confirm when it’s done.

Emails and unsubscribing

We email you the link to what you ordered, and the Daily Notes if you signed up for them. Christmas Eve ideas and reminders only come to you if you asked for them. Every email has an unsubscribe link, and you can stop the daily notes from your private page at any time — the notes you already received stay where they are.

Your choices

You can ask us what we hold about you and your family, ask for a correction, or ask for it all to be deleted. One message to love.grandma.lora@gmail.com or through our help page is enough, and we’ll answer within a few days.

Cookies and affiliate links

We keep cookies to what is needed to run the shop and take a payment safely — Stripe sets what it needs during checkout. We don’t run advertising trackers on our Santa pages. Some links in our gift guide are affiliate links, through the Amazon Associates programme and Walmart, which may set their own cookies when you follow one; their privacy policies apply once you are on their site.

Changes

If this policy changes, the date at the top changes with it. Our Terms of Service cover the buying side, and our How we use AI page explains how the words and pictures are made.