We begin shipping on the Monday before Thanksgiving which is Nov 20th this year. All orders placed before this date will go out on Nov 20th. All orders from that date on will ship within 24 hours. All orders placed in Dec will require USPS Priority Shipping during checkout.

We create your letter from Santa within an hour of receiving your order but the time it takes to be delivered will depend on USPS. They usually deliver within 3-5 days, but have been known to take longer during the weeks closest to Christmas.

Once you have placed your order for a letter from Santa we will create your order within the hour. For this reason, if you need to change your order, or the details in the letter, you will need to contact us very quickly. Please email us at mrsclaus@MagicalSantaLetters.com if you want us to amend your order, quoting your order confirmation number and the changes you need us to make. If we haven’t already created your letter from Santa, we will make your changes for you free of charge.

If you set up an account with us while placing your order for a letter from Santa, you can sign into your account here and see your order status. Whether you have an account with us or not, you will receive a confirmation email once payment has been made. This will contain your order number which you will need to quote if you need to contact us. If you haven’t received your confirmation email, please check your spam and junk folders to be sure.

We recommend you order your letter from Santa as soon as possible to ensure your delivery arrives before Christmas Day. Here’s a guide to our recommended last order dates:

Regular Shipping until Nov 20th

Priority shipping is recommended between Nov 21st and Dec 1st Priority shipping is required after Dec 1st.

If you have ordered more than one letter from Santa in your order, we will dispatch them at the same time. Once the letters are with USPS they are out of our control. In some circumstances, USPS, may deliver some letters on different days, but usually if you’ve received one you should receive the rest on the next day. If for some reason you do not receive the rest within two days of receiving the first, please contact us. We will investigate and resend any missing letters free of charge is needed